CUSTOMER SATISFACTION QUESTIONNAIRE

Project manager *

Sales Representative *

Vessel's Name *

IMO Number *

Owner / Technical Manager *

Superintendent / Owner's representative *

Date of Arrival *

Total stay in shipyard *

Drydock stay *


1. Time of response with Shipyard's offer upon receipt of Owner's specification of works? 1-Poor; 2 - Fair; 3 - Average; 4 - Good; 5 - Very good *

2. Clarity of offered / non quoted items (comprehensiveness)? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

3. Level of pricing? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

4. Negotiations prior to contract award? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

5. Contracted works period relative to contracted scope of works? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

6. Pace of execution of contracted scope of works? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

7. Availability of Shipyard's personnel? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

8. Shipyards flexibility to accept additional works? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

9. Time of response for offer for additional works? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

10. Pace of execution of additional works? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

11. Level of pricing of additional works? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

12. Total works period relative to total scope of carried out works? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

13. Planning and reporting on the progress of works? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

14. Reporting on the final invoice estimate during the course of works? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

15. Quality of works performed? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

16. Level of safety onboard? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

17. Housekeeping during course of works and on redelivery? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

18. Final invoice discussions? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

19. Facilities for Superintendents? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

20. Overall satisfaction with the services provided? 1-Poor; 2-Fair; 3-Average; 4-Good; 5-Very good *

Please list five most important questions from the list above (Most important first) *


Would you return to Viktor Lenac Shipyard with another vessel ? *

Would you recommend services of Viktor Lenac Shipyard to your colleagues ? *

Additional comments

Date: *

Signature: *